RETURNS & EXCHANGES

We hope you love your order but if it’s not quite right please email us within 7 days of receipt at info@rootandbranchworld.org  and a member of the team will be in touch to help process/discuss your return or exchange.

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We aim to refund/exchange all goods within 5 working days of us receiving them but will be unable to exchange/refund plants where there is evidence that you have not taken reasonable care of them. We do understand that when dealing with living plants, occasionally problems may arise despite our mutual best efforts. In these instances we ask you to draw the problems to our attention so that we may help wherever we can. However, if you have not followed the instructions provided and your plants do not grow properly, while we may share your disappointment, we regret we cannot share your loss. We promise to do our job to the highest standards, and we rely on you to use your best endeavours to achieve the optimum results.

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If a refund is agreed, we will email you confirming that we have issued the refund. Please note, your bank may take a few additional days to clear the funds once they have been sent from our end.

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Non-plant goods must be returned unused and in their original packaging. We are unable to refund shipping costs except in the case of manufacturing faults.