TERMS AND CONDITIONS
These terms and conditions apply to all orders for delivery to the UK. We are unable to supply products outside the UK. Placing an order constitutes your acceptance thereof. Despatch of the products by us constitutes acceptance of the order by us and the commencement of our contract to supply. Your contract for supply is with Root and Branch Products Ltd. Your statutory rights are not affected by any of these terms.
OUR COMMITMENT
Root and Branch is committed to supplying high quality products. In accordance with the established custom of the trade, Root and Branch will in no case be liable for more than the actual amount paid for a particular item.
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We promise to supply you with vigorous, healthy plants in prime condition. We only ask you to plant them according to the growing instructions provided to enable you to get the best possible performance from them. We do understand that when dealing with living plants, occasionally problems may arise despite our mutual best efforts. In these instances we ask you to draw the problems to our attention so that we may help wherever we can. However, if you have not followed the instructions provided and your plants or seedlings do not grow properly, while we may share your disappointment, we regret we cannot share your loss. We promise to do our job to the highest standards, and we rely on you to use your best endeavours to achieve the optimum results.
AVAILABILITY
We will endeavour only to offer products which we expect to have in stock and available for ordering, but all items are subject to availability. Items that become unavailable will not be selectable on our website. Some items offered through our website will be manufactured to order and this will be indicated on the website along with an anticipated delivery time.
DELIVERY
We are currently only able to supply plants to delivery addresses within a 15 mile radius of HP5 postcodes (Chesham). All other items are available for delivery to all UK mainland addresses unless specified in the product description.
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Free delivery is available for plant orders of £40 or over to addresses within a 15 mile radius of HP5. Other deliveries will be charged at £4.95 unless otherwise specified in the product description.
PAYMENT AND VOUCHERS
We accept Visa and MasterCard credit/debit cards and payments via PayPal. If you wish to pay by cheque you will need to post your order to us. Please note that your account will be debited/cheque cashed on receipt of your order by us. If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions. We will not be liable for any resulting delay or non-delivery. Refunds are only payable to the purchaser of the goods.
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Online vouchers and order codes are personal to each individual and any inappropriate use is fraud. We reserve the right to cancel any vouchers or order codes at any time. Vouchers cannot be exchanged for cash and have no face value.
FREE VOUCHERS
Please note that when we offer FREE vouchers to the value specified, either in catalogues, in your order confirmation, or within your delivery of goods, each voucher will be a promotional voucher. Only one promotional voucher can be redeemed per order. They cannot be used in conjunction with any other promotional offers, although we reserve the right to allow use of promotional vouchers with specific other promotional offers should we wish to do so.
PRICES
Prices reflect the latest prices for all products. However, we reserve the right to change prices at any time. All prices include VAT, if applicable.
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If, in error, a product(s) has been priced inaccurately, either at unit level or through the activation of a promotion, we will not be liable to supply that item(s) to you at the inaccurate price. In such circumstances, we will notify you of the correct price and ask you to confirm or decline your order for the item(s) in question.
ENDANGERED SPECIES / GENETIC MODIFICATION
We will not knowingly offer for sale endangered species harvested from the wild or any genetically modified products.
COPYRIGHT
All rights, including copyright, in the content of our catalogues and web pages are owned or controlled by us. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium) transmit, show or play in public, adapt or change in any way the content of our web pages for any other purpose without our prior written permission.
CONTACTING US
You can contact us by letter, telephone or email or via this contact link.
100% CUSTOMER SATISFACTION OR YOUR MONEY BACK
We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability), or credit, or refund the purchase price. Please note that any manufactured goods (e.g. gardening sundries) must be returned if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.
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Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases.
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We cannot accept responsibility for plants that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the instructions supplied.